Refund policy

Last updated 1 July 2026

When refunds are issued

Once we receive and inspect a returned item that meets the conditions in our returns policy, we will issue a refund for the price of the item.

How refunds are paid

Refunds are made to the original payment method used for the order. Because online card payment is currently being connected (payment provider pending), orders placed by email arrangement are refunded by the same method used to pay. We do not issue cash refunds.

Timing

We aim to process refunds within 5 working days of receiving your return. After we process a refund, it can take a few additional working days for your bank or card provider to show the funds, depending on their processing times.

Delivery charges

• The original standard delivery charge is refunded if your whole order is returned because it was faulty or sent in error.
• Return postage for a change of mind is not refunded, as set out in our returns policy.

Statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

For any refund question, email support@admiralhouse.shop or call +44 7485301036.